form/01
RETURNS / DAMAGE / FITMENT

RETURNS
& CLAIMS

These terms apply to form/01 orders except where mandatory consumer law provides greater rights.

DAMAGE OR DEFECT ON ARRIVAL

Please inspect the shipment before installation. Contact us as soon as reasonably possible, preferably within 48 hours of delivery, with clear photos of the outer carton, shipping label, internal packaging, full item and damaged area. Keep all packaging until the claim is resolved. Do not install, drill, cut, sand, paint or bond a damaged item before contacting us.

CHANGE OF MIND / ORDERING ERROR

Except where required by law, returns for change of mind, incorrect model selection, incorrect variant selection or customer fitment error are not accepted. Vehicle, model code, model year and listed variant should be checked before purchase.

RETURN AUTHORIZATION

Do not return goods without prior written authorization and the specified return address. Unauthorized, collect-on-delivery or incorrectly addressed returns may be refused where permitted by law.

RETURN COSTS

For non-defective returns that we are legally required to accept, the customer is responsible for return freight, suitable packaging, insurance and any customs or handling charges to the extent permitted by law. Large body parts may require freight rather than parcel service.

INSTALLED OR MODIFIED PARTS

Except for rights that cannot legally be excluded, items that have been installed, drilled, cut, sanded, painted, bonded, altered or otherwise modified are not eligible for voluntary return.

LABOR AND CONSEQUENTIAL COSTS

To the maximum extent permitted by law, form/01 does not reimburse third-party installation, removal, paintwork, storage, vehicle downtime, loss of use or other indirect costs associated with a product claim.

MANDATORY RIGHTS

Nothing in this policy limits rights or remedies that cannot be excluded under the law applicable to the customer.